Frequently Asked Questions
Answers to common questions about Fan Strategy.
01 Is Fan Strategy licensed and regulated?
+
Yes – Fan Strategy is licensed by the UK Gambling Commission (licence no. 123‑456) and also holds a Maltese Gaming Authority certificate. We must comply with strict rules on game fairness, player fund protection, and responsible gambling, and our licence details are shown in the site footer.
02 What payment methods can I use at Fan Strategy?
+
Fan Strategy accepts Visa and Mastercard credit and debit cards, Skrill, Neteller, ecoPayz, direct bank transfer and cryptocurrencies such as Bitcoin, Ethereum and USDT. Deposits are processed instantly for most methods; crypto transactions have no minimum and appear on your account immediately. Withdrawals to e‑wallets are usually completed within 24 hours, while card and bank transfers take 3‑5 business days.
03 How do I verify my account at Fan Strategy?
+
To verify your account you’ll need to upload a clear copy of a government‑issued photo ID (passport, driver’s licence or national ID) and a recent proof of address such as a utility bill or bank statement dated within the last three months. Our compliance team normally completes the check within one business day, after which you’ll receive an email confirming your verified status. Until verification is finished, some features like withdrawals may be limited.
04 What are the wagering requirements for Fan Strategy's welcome bonus?
+
The welcome bonus is subject to a 35× playthrough requirement on the bonus amount only – the deposit itself is not included. You have 30 days from the moment you claim the bonus to meet the wagering; slots contribute 100 % while table games and live casino count 10 % toward the target. If the requirement isn’t met in time, any remaining bonus funds and associated winnings are forfeited.
05 What happens to my bets if a World Cup match is postponed or cancelled?
+
If a World Cup match is postponed before kick‑off, all bets on that match are void and the stake is refunded to your account. For in‑play bets, settlement follows the official governing body’s decision on whether the match is abandoned or resumed. Fan Strategy does not apply any extra fees or adjustments for voided bets.
06 Can I set deposit limits or self‑exclude at Fan Strategy?
+
Yes – you can set daily, weekly or monthly deposit caps directly in the ‘Responsible Gambling’ section of your account settings. If you need a break, self‑exclusion is available for a minimum of six months, during which your account is locked and you cannot log in. Both tools are designed to help you stay in control and are fully supported by our customer‑care team.